Returns & Refunds

Orders may be cancelled within 8 hours of being placed, provided production has not already begun.

As our artworks are created to order and production begins promptly, we are unable to guarantee cancellation requests received after this period.

To request a cancellation, please contact Mood & Spaces as soon as possible with your name and order number.

As each Mood & Spaces artwork is created to order, we do not offer voluntary returns or refunds for change of mind.

We encourage you to carefully review the artwork dimensions, orientation, materials and product details before placing your order.

This policy does not affect any statutory cancellation or return rights that may apply to you under applicable consumer law.

Artwork created in custom dimensions or to individual specifications is made especially for you.

Once production has begun, custom-sized or personalised artwork cannot be cancelled, returned or refunded for change of mind, except where required by applicable law.

Every artwork is carefully packaged for its journey to you. In the unlikely event that your artwork arrives with visible transit damage, please contact Mood & Spaces within 5 calendar days of delivery.

Please provide photographs showing:

• the artwork and the damage;
• the external packaging;
• the internal protective packaging; and
• the shipping label.

Please retain the artwork and all original packaging while we review your claim. This is important as the packaging may be required as part of a claim with our delivery partner.

Please do not return damaged artwork unless we have provided you with return instructions.

If your artwork arrives faulty, has a manufacturing issue, or you receive an incorrect artwork or size, please contact us with your order details and photographs showing the issue.

Where a claim is accepted, Mood & Spaces will normally arrange a replacement at no additional cost.

Where replacement is not possible, or where another remedy is required under applicable consumer law, we will work with you to provide an appropriate resolution, which may include a refund.

If we require an artwork to be returned because it is damaged, faulty or incorrectly supplied, Mood & Spaces will arrange or cover the authorised return shipping.

Many Mood & Spaces artworks are individually created and finished by hand.

Subtle variations in colour, texture, brushwork, tone, composition and finish may naturally occur from one piece to another. These variations are part of the individual character of the artwork and mean that your piece may not be identical in every detail to the artwork shown online.

Natural handmade variation is not considered a manufacturing fault.

Please do not send an artwork back without contacting Mood & Spaces first.

Where a return is authorised, we will provide the appropriate return instructions and return address.

Unauthorised returns may not be accepted.

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or limit any rights or remedies that cannot lawfully be excluded under the consumer laws applicable to your purchase.