Terms & Conditions

Mood & Spaces is the seller of the artwork offered through this website.

[LEGAL COMPANY NAME TO BE CONFIRMED]

[REGISTERED ADDRESS TO BE CONFIRMED]

[COMPANY NUMBER TO BE CONFIRMED]

Email: hello@moodandspaces.com

You may use the Mood & Spaces website for lawful personal purposes, including browsing our collections, learning about our artwork and placing orders.

You must not misuse the website, interfere with its security or operation, introduce malicious software, impersonate another person, scrape or reproduce the website for unauthorised commercial purposes, or use the website in any unlawful way.

When you place an order, you are making an offer to purchase the selected artwork from Mood & Spaces.

You will receive an acknowledgement confirming that we have received your order. This acknowledgement does not necessarily mean that your order has been accepted.

Your order is accepted once Mood & Spaces confirms that the artwork can be fulfilled and sends you an order confirmation.

If we are unable to accept an order after payment has been taken, any amount paid for the affected order will be refunded.

Prices shown on the Mood & Spaces Art website are displayed in US Dollars (USD), unless otherwise stated.

Available payment methods will be shown at checkout. Payment must be successfully authorised before an order proceeds into production.

We take reasonable care to ensure prices are correct. If an obvious pricing error is identified before fulfilment, we may contact you with the correct price and give you the choice to continue at that price or cancel the affected item for a full refund.

Mood & Spaces may change website prices from time to time. A normal price change will not affect an order that has already been accepted.

Any applicable import duties, taxes or customs charges are handled in accordance with the delivery terms presented for the order and our Shipping & Delivery Policy.

Mood & Spaces takes reasonable care to present artwork descriptions, dimensions, materials, photographs and other product information accurately.

Colours, textures and finishes may appear differently depending on photography, lighting conditions, screen settings and the environment in which an artwork is viewed.

Many Mood & Spaces artworks are individually created and hand-finished. Subtle variations in colour, texture, brushwork, tone, composition, finish and minor dimensions are natural characteristics of this process and contribute to the individuality of each piece.

These natural variations do not constitute a manufacturing fault where the artwork otherwise materially corresponds with its description and overall design.

Mood & Spaces artworks are created to order.

Production times shown on individual artwork pages are estimates. Most artworks require approximately 14 days for production, while selected pieces may require approximately 4 weeks.

Production time is separate from shipping and delivery time. Please refer to our Shipping & Delivery Policy for further information.

Where available, customers may enquire about having an artwork produced in custom dimensions.

An enquiry does not commit either you or Mood & Spaces to an order. We will first confirm whether the requested specification can be produced, together with the applicable price and estimated production time.

A custom order is confirmed only after the agreed specification and price have been approved and the required payment has been made.

Customers are responsible for reviewing custom dimensions and specifications carefully before approving the order.

Once production has begun, custom-sized or personalised artwork cannot be voluntarily cancelled, changed, returned or refunded for change of mind, except where applicable law requires otherwise.

If a custom artwork is incorrectly produced, faulty or materially different from the agreed specification due to an error for which Mood & Spaces is responsible, we will work with you to provide the appropriate remedy.

You may request cancellation within 8 hours of placing your order, provided production has not already begun.

If you need to request a change to an artwork, size or delivery address, please contact us as soon as possible.

Where a request is received within the 8-hour period and before production begins, we will make reasonable efforts to accommodate it. Any applicable price difference may need to be collected or refunded.

Once production has begun, we do not voluntarily accept changes to the artwork, size or approved custom specification.

Delivery-address changes requested before dispatch will be accommodated where reasonably possible. Once an artwork has been dispatched, an address change cannot be guaranteed and additional carrier costs may apply.

These provisions do not affect any statutory cancellation or other consumer rights that may apply to you.

Because Mood & Spaces artwork is created to order, we do not offer voluntary returns or refunds for change of mind.

Our cancellation, damage, fault, return and refund arrangements are set out in our Returns & Refunds Policy, which forms part of these Terms.

Nothing in these Terms or our Returns & Refunds Policy limits any statutory rights that cannot lawfully be excluded.

International delivery, production estimates, packaging, tracking, customs, delivery addresses and transit-damage reporting are covered by our Shipping & Delivery Policy, which forms part of these Terms.

Delivery estimates are not guarantees. International shipments may occasionally be affected by customs clearance, carrier disruption, weather or other circumstances outside our reasonable control.

Mood & Spaces remains responsible for arranging delivery and for dealing with the carrier where artwork is lost or damaged while in transit to the agreed delivery destination.

Risk in the artwork passes to you when it has been successfully delivered to the delivery address or to an alternative location or recipient that you have authorised as part of the delivery arrangement.

Ownership of the artwork passes to you once full payment has been received and the artwork has been delivered.

If a shipment appears to be lost, please contact Mood & Spaces. We will investigate with the carrier. Where a shipment is confirmed lost, we will normally arrange a replacement at no additional cost; where replacement is not possible, an appropriate refund or other remedy will be provided.

Where delivery fails because of an incorrect or incomplete address, repeated unavailable delivery attempts, an unjustified refusal of delivery or another circumstance attributable to the customer, reasonable additional delivery, storage or redelivery costs may be charged where permitted by law.

Where failed delivery results from an error for which Mood & Spaces is responsible, we will bear the reasonable cost of putting it right.

In limited circumstances, Mood & Spaces may be unable to accept or complete an order.

This may include situations where an artwork or required material becomes unavailable or discontinued; an artwork cannot be produced to the required standard; there is an obvious pricing or product-information error; delivery to the destination is not reasonably possible; payment cannot be authorised or is reversed; there are reasonable grounds to suspect fraudulent or unauthorised activity; or an event outside our reasonable control makes fulfilment impossible.

Where reasonably possible, we will contact you promptly and explain the situation.

If Mood & Spaces cancels an order because we cannot fulfil it, all amounts paid for the cancelled item or order will be refunded. Where only one item in a multiple-item order is affected, unaffected items may continue after we have informed you.

The Mood & Spaces name, branding, logos, website design, written content, graphics, original photography and other proprietary website material are protected by applicable intellectual-property laws and may not be reproduced, modified, republished or commercially exploited without permission.

Intellectual-property rights in artwork, artwork imagery and other creative material appearing on the website may belong to Mood & Spaces and/or the relevant artist, supplier, licensor or other rights holder, as applicable.

Purchasing a physical artwork gives you ownership of that physical piece once the conditions in these Terms are satisfied. It does not automatically transfer copyright, reproduction, licensing or other intellectual-property rights in the artwork or design.

You must not reproduce, manufacture copies of, commercially license, sell reproductions of, or create merchandise from an artwork without the permission of the relevant rights holder.

Where the website allows customers to submit reviews or other content, submissions must be genuine, lawful and relevant.

Mood & Spaces may remove content that is abusive, threatening, discriminatory, obscene, unlawful, fraudulent, spam, advertising, unrelated to the product or order, contains another person's private information, or infringes intellectual-property rights.

A negative review will not be removed merely because it is negative.

Where a customer knowingly submits a photograph as part of a review, Mood & Spaces may display that photograph with the review where this is made clear at submission.

Customer photographs will not automatically be used in separate advertising, social media campaigns, email marketing, catalogues or other wider promotional material without appropriate permission.

Unless Mood & Spaces expressly agrees to provide installation, you are responsible for ensuring that artwork is installed safely and appropriately for its size, weight, fixing requirements and the construction of the wall or other surface.

We recommend using a suitably qualified installer where appropriate, particularly for large or heavy artworks.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.

Subject to applicable law, Mood & Spaces is not responsible for indirect, unforeseeable or unrelated losses arising from a purchase or from use of the website.

Where artwork is purchased for personal use, Mood & Spaces is not responsible for business losses such as lost profits, lost revenue or lost business opportunities that are unrelated to the consumer purchase.

Mood & Spaces is not responsible for delay or failure caused by events outside our reasonable control, including customs disruption, carrier interruption, severe weather, natural disasters, strikes, government restrictions, changes in law, transport disruption or significant supply-chain interruption that could not reasonably have been anticipated or avoided.

Where such an event occurs, we will make reasonable efforts to minimise its effect, keep affected customers informed where appropriate and resume fulfilment as soon as reasonably possible.

If an event makes fulfilment impossible rather than merely delayed, we may cancel the affected order and provide the appropriate refund.

Personal information collected through the Mood & Spaces website or in connection with an order will be handled in accordance with our Privacy Policy.

Our Privacy Policy will explain how information may be shared with service providers involved in operating the website, processing payments, managing orders, fulfilling deliveries and providing other necessary services.

We aim to keep the Mood & Spaces website available and its information current, but uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, updates, technical issues, hosting interruption or other operational reasons.

Mood & Spaces may update, improve or change the website from time to time. Changes to the website do not retrospectively alter an order that has already been accepted.

Mood & Spaces may update these Terms from time to time as the business, website, services or legal requirements evolve.

Unless applicable law requires otherwise, the version of the Terms relevant to an order will generally be the version in effect when that order was accepted.

The date of the latest update will be shown at the end of these Terms.

[GOVERNING LAW & DISPUTE CLAUSE TO BE CONFIRMED AFTER MOOD & SPACES COMPANY REGISTRATION IS FINALISED.]

This section must be completed once it is confirmed whether Mood & Spaces is established in China or the United States and, if the United States, the relevant state. The final wording must also preserve mandatory consumer protections that may apply in a customer's country of residence.

If you have questions about these Terms or an existing order, please contact:

Mood & Spaces

Email: hello@moodandspaces.com